Legal
Privacy Policy
Last updated: 12/11/2026
AgriRelay respects your right to privacy, which is protected by Article 13 of the Namibian Constitution. This policy explains what we collect, why, and how we protect it.
What we collect
- Account details: name, email, mobile number, preferred language and password (stored only as a secure hash).
- National ID number (optional): used only for verification, encrypted before storage and never shown publicly.
- Location: region, constituency, town or village, and — if you provide them — farm GPS coordinates.
- Farm information: farm type, size, activities, crops, livestock, water and irrigation.
- Activity: bookings, listings, messages, reviews, and security records such as sign-in times and IP addresses.
Why we use it
- To run your account and connect you with equipment, services and people.
- To keep the platform secure, prevent fraud and resolve disputes.
- To produce aggregated, anonymised reports on agricultural activity and impact. Individual farm details are not published in these reports.
Location privacy
Your exact farm coordinates are private by default. They are shared only with the owners, operators or providers involved in your bookings, unless you choose to make them public. Public maps show approximate locations for listings, not private homes or farms.
Who we share with
We share the information needed to complete a booking or service with the other party to it. We do not sell personal information. We may disclose information where required by Namibian law.
Offline storage on your device
The app stores listings you viewed and requests you prepare offline on your device. Passwords, payment credentials and identity documents are never stored for offline use.
Security
We use encrypted connections (HTTPS), hashed passwords, encrypted sensitive fields, access controls and audit logs. No system is perfectly secure, and we will notify affected users of any breach as required.
Your choices
You can view and update your details in your account at any time, change whether your farm location is public, and contact us to request correction or deletion of your information, subject to records we must keep by law.
Contact
Questions about privacy can be sent through the contact page.